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Dive Into the New Age of Technology Evolution

Our Services

Cybersecurity

KAG is deeply engrained in the Cybersecurity landscape to ensure your business achieves and maintaines a healthy posture. Our portfolio of over 125 providers are thoroughly vetted to ensure we align the right technology with your business.

  • IT Security Solutions

  • Cybersecurity Ratings & 3rd Party Risks

  • Governance, Risk & Compliance

  • Critical Infrastructure

  • DLP

  • Brand Protection

  • Network Detection & Response (NDR)

  • Ongoing Employee Training

  • SIEM/SOAR

  • Internet of Things (IoT)

  • API Dev, Discovery, Security

Cloud Infrastructure

Cloud transformation can be complex, and each organization is unique. We recognize this and factor into our process for designing the roadmap. Whether you're optimizing, migrating from On-Prem/Data Center or building redundancy, our experts will help navigate this transformation. 

  • Public, Private, Multi, Hybrid

  • Infrastructure as a Service

  • Desktop as a Service

  • Continuous Controls Monitoring (Compliance Validation)

  • Disaster Recovery as a Service

  • Backup as a Service

  • M365 & Google Enterprise

CCaaS

CCaaS has changed the way an organization views their contact center forever by enabling your business to improve customer satisfaction and boost brand loyalty while decreasing spend. KAG evaluates KPI's such as, first contact resolution (FCR), average handle time (AHT), abandon rate and customer satisfaction score (CSAT) to design a solution that provides measurable outcomes. Through our experience and strategic partnerships with the top CCaaS providers, we're primed to transform your Contact Center to maximize Customer Experience. 

UCaaS

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UCaaS

KAG has partnerships with every industry leading UCaaS provider which allows us to get the right solution at the best possible price. From more traditional HPBX to a feature rich UCaaS with CCaaS features, we're your single resource for everything you need. 

Network

With organizations adopting new and emerging technologies at a rapid pace, it's critical to ensure your network is a stable, secure, managed and well connected. We understand the inner workings of a network which allows us to provide the best recommendations. 

  • SD-WAN/SASE

  • Public Cloud Connectivity

  • MPLS/VPLS

  • Internet Access

  • Dark Fiber

  • LAN as a Service

Data Center

Where your applications and data resides is critical. KAG eliminates the complexity through our domestic and International data center relationships. We assist in finding the right provider, location, power consumption and cost model through our process. 

  • Domestic and Global

  • Data Center Locator Tool

  • Direct Connects

Digital Transformation

The technology landscape is continuing to evolve at a high velocity which is creating urgency to move away from legacy operating models. KAG understands how to leverage technology to increase efficiency of the business to enable secure execution on business objectives. 

Technology Expense Management

The ability to quantify IT investments and connect with a higher business value is a key component with our process. Implementing new technology can mean adding new costs which is why we work to correlate the spend to a business outcome. Additionally, the optimization and cost reduction of current services provides a cleaner and more efficient operational expenditure.

  • Cloud Expense Management

  • Mobile Lifecycle Management

  • Telecom Expense Management

  • Technology Optimization

  • Technology Business Management

Customer Experience (CX)

As new solutions are emerging daily with a focus around CX, our team is continuously looking for new technology to enhance your customers journey. "The Art of the Possible" is part of the initial engagement to inform/educate you on the possibilities available. We'll then guide the business through product selection, negotiation, deployment and integration. It's a never ending journey that we're happy to be on with your organization. 

  • Business Intelligence -BI

  • Workforce Engagement Management- WEM

  • Business Process Outsourcing- BPO

  • Customer Journey Orchestration- CJO

  • Automation- ATM

  • Customer Relationship Management- CRM

We Integrate With Your Ecosystem

KAG is an extension of your organization that will save your IT team time through eliminating the complexity of building a strategy, vetting providers and implementing new solutions. Our technology and transformation experts will harness technology to reinvent your business. 

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